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Frequently asked questions
What Does My Subscription Include?
Your subscription provides unlimited access to a wealth of expertly curated content and exercises designed to enhance your relationship and intimate wellbeing. You can explore this rich library of resources anytime. Additionally, you will enjoy exclusive discounts from our partners, access to premium services, and more. Your subscription fee will be automatically charged every 4, 12, or 24 weeks based on your Plan.
I’m unable to log in. What steps should I take?
If you can't sign in, first check that you entered the correct username (your username is your email address) and password. If you forgot your password, request a new password by clicking on the “Forgot password?” link on the Log In page or in the Mobile App.
Why aren't all the lessons available at once?
Our approach to releasing lessons gradually is based on expert recommendations from our team of psychologists. Studies have shown that pacing the content helps learners absorb and retain information more effectively. By providing lessons every day, we ensure that you have the opportunity to fully grasp each concept before moving on to the next.
What should I do if I have a billing issue?
If you encounter any billing issues, please contact us immediately at support@getrelatio.com. We are committed to resolving your situation to your satisfaction within 5 minutes of receiving your query.
What should I do after purchasing your Coaching Service?
Congratulations on taking the first step towards personal growth and reconnection with your ex-partner! After purchasing our coaching service, the next step is to write to our coaching email coaching@getrelatio.com, and our reunion coach will assist you. If you haven't purchased our coaching service, but you're eager to try this out, our Support Team will help you with that. Just contact them vie email.
What is the process of canceling my subscription?
We are sorry you want to cancel your subscription. If you don’t need our service anymore, please send an email at support@getrelatio.com and we will cancel your subscribtion immediately.